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LEGAL

Privacy Policy

This Privacy Policy explains how personal and health information is collected, used, stored and disclosed by Dr Kenneth Nam.

Last updated: September 2026

Introduction

Dr Kenneth Nam is committed to protecting the privacy and confidentiality of your personal and health information.

This Privacy Policy explains how personal information, including health information, is collected, used, stored and disclosed in connection with your anaesthetic care and your use of this website.

Personal and health information is handled in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

Why your information is collected

Personal and health information is collected where it is necessary to provide you with safe and appropriate anaesthetic care and to manage associated administrative and billing activities.

This information may be used to:

  • assess your health before your procedure;

  • plan and provide your anaesthetic care;

  • communicate with you about your care;

  • communicate with other healthcare professionals involved in your treatment;

  • process accounts, Medicare and private health insurance claims;

  • maintain appropriate medical and administrative records; and

  • meet professional, legal and regulatory requirements.

Information that may be collected

Depending on your circumstances, information collected may include:

  • your name, date of birth and contact details;

  • information about your planned procedure;

  • medical history and current medical conditions;

  • medications and allergies;

  • previous operations and anaesthetics;

  • relevant social and family history;

  • information about your treating doctors and other healthcare providers;

  • Medicare, Department of Veterans' Affairs and private health insurance information where required;

  • billing and payment information; and

  • other information relevant to your anaesthetic care.

Only information reasonably necessary for your care or associated administrative requirements will be collected.

How your information is collected

Information will usually be collected directly from you. This may occur through:

  • the pre-operative questionnaire on this website;

  • telephone or in-person consultations;

  • email or other communications; and

  • discussions before or after your procedure.

Where necessary, information may also be obtained from other people or organisations involved in your care, including your parent, guardian or carer, surgeon, general practitioner, medical specialists, hospital, pathology or imaging providers, Medicare, the Department of Veterans' Affairs or your private health insurer.

Pre-operative questionnaire

The pre-operative questionnaire on this website collects personal and health information to assist with the assessment and planning of your anaesthetic care.

Please provide information that is accurate and complete to the best of your knowledge. If important information changes after you submit the questionnaire, please let your treating team know.

Information submitted through the questionnaire forms part of the information used in preparing for your care. Completing the questionnaire does not replace a medical consultation or assessment where one is required.

How your information may be used or disclosed

Your information may be used or disclosed where necessary for your healthcare or for purposes directly related to providing that care.

This may include sharing relevant information with healthcare professionals and organisations involved in your treatment, such as your surgeon, hospital, general practitioner, medical specialists and other members of your treating team.

Information may also be used or disclosed for billing and insurance purposes, where required or authorised by law, or where you have otherwise provided consent.

Only information reasonably necessary for the relevant purpose will be used or disclosed.

Storage and security

Reasonable steps are taken to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in other appropriate medical or administrative records. Third-party service providers may be used to support website, communication, record-keeping or administrative functions.

Health information is retained for the period required by applicable laws and professional requirements and is securely disposed of when it is no longer required.

Website information

When you use this website, certain technical information may be collected automatically, such as your device or browser type, pages visited and general information about how the website is used.

Cookies and similar technologies may also be used to enable website functionality and understand website usage.

This information is generally used to operate, maintain and improve the website.

Accessing or correcting your information

You may request access to personal or health information held about you and may request that information be corrected if you believe it is inaccurate, incomplete or out of date.

Some circumstances may limit access where permitted by law.

To request access or correction, please contact:

Dr Kenneth Nam
Email: contact@drnammedical.com
Phone: 0413 610 433

Privacy concerns or complaints

If you have a question or concern about how your personal or health information has been handled, please contact:

Dr Kenneth Nam
Email: contact@drnammedical.com
Phone: 0413 610 433

Your concern will be considered and responded to within a reasonable period.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, information-handling practices or applicable requirements.

The current version will be available on this website.

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